How to choose the best car insurance company

There are a number of ways you can go about choosing a good insurer.

Research consumer opinions - Consumer Reports magazine frequently surveys readers on auto insurance companies. The last large survey results were reported in the March 2006 issue. The survey measures overall customer satisfaction and claim problems. Of the 27 companies reported, satisfaction score difference between the best company and the worst company was only 16 points out of 100. This is hardly enough of a difference to make for a solid decision choice. Find the report on Consumer Reports' web site (a subscription fee is required) or look for the magazine at your local library.

Browse online forums - Consumer forums and automotive discussion boards often have sections in which car insurance is discussed. These sources change frequently and the quality of the information can vary widely, so don't use this as your only research source. Remember that people who have experienced problems are more likely to post comments than those who don't have problems.


Ask repair shop managers - Nobody knows about car insurance companies any better than the body shops that have to deal with them. Ask the owners or administrative managers of accident repair shops about which insurers are the best to deal with – which are the least trouble when settling claims and paying for proper repairs. We've seen body shops in which auto insurance company ratings were actually posted on the wall in the waiting room. Don't forget your car dealer's body shop, if he has one.

Check state government data - Most states have departments that regulate insurance companies and and handle complaints against them. This may be the Attorney General's office of consumer affairs or it may be the office of the Insurance Commissioner. You can often find which auto insurance companies have the best and worse complaint rates on your state's website. Actually, it may be helpful to look at other state's web sites as well. Just be aware that most state web sites are not well designed or out of date, and it may be somewhat difficult to find the information you need.

Use broker web sites - Insurance broker web sites (see recommended sites below) are one of the best and easiest ways to compare auto insurance companies online. Brokers work with multiple insurance companies so that they can offer customers a variety of choices to meet their needs. It's easier than shopping individual companies on your own. Their services are free. Some of these broker sites contain comparative information and ratings.

Get quotes from as many companies as you can (quotes are free) so that you have plenty of data to compare. The more information you provide when asking for a quote, the more accurate your quote price will be. Many people overpay for their insurance simply because they do not shop around enough.